Shipping policy
Every Up Till Seven order is prepared with care. Please review our processing and shipping timelines before placing your order.
Processing Times
- Glass jars, bookmark charms, phone cases and car coasters: Ship within 7–10 business days of placing your order.
- Birthday boxes and baby shower boxes: Require at least 14 business days for preparation before shipping, as each box is curated and personalized for its recipient.
Business days are Monday through Friday, excluding holidays. Processing time does not include shipping transit time. Please allow additional time for your order to arrive after it has shipped.
Ordering for a Special Occasion
If your order is intended for a birthday, baby shower, or another special occasion, please order well in advance to allow time for preparation and delivery.
If you’re unsure whether your order can arrive before your celebration, contact info@uptillseven.com before purchasing. Providing an event date does not guarantee delivery by that date.
Shipping & Delivery
Delivery times depend on your destination and the shipping carrier. Carrier delays, holidays, and weather conditions may affect arrival times, so please keep this in mind when ordering for a specific date.
Shipping Address
Please double-check your shipping address before completing your purchase.
If you notice an error, contact info@uptillseven.com as soon as possible. We’ll do our best to update the address before your order ships, but changes cannot be guaranteed once it has been dispatched.
Damaged Items or Delivery Issues
We carefully package our products, including glass and other fragile items, for shipping.
If your order arrives damaged, please email info@uptillseven.com as soon as possible with your order number and clear photos of the damaged item and packaging. Keep all packaging while we review the issue.
If your shipment appears lost or is marked delivered but hasn’t arrived, please contact us so we can help investigate.
Returns & Return Shipping
Please refer to our Return & Refund Policy for eligibility. Birthday boxes, baby shower boxes, and custom or personalized items are final sale.
For approved returns, we’ll provide a return address and instructions. Customers are responsible for arranging and paying for return shipping. Up Till Seven does not provide return shipping labels.
Contact Us
For shipping questions or help with an order, email info@uptillseven.com.