Contact

Our standard shipping time for the birthday box is 2-3 weeks to ensure that each item is carefully prepared and delivered to you in perfect condition. We understand that timing can be important, and we do offer expedited shipping options if you need the box sooner. Please contact us directly at info@uptillseven to discuss your needs and we’ll do our best to accommodate your request.

We offer a variety of selections and options for you to choose from. If you have specific customization requests, we're more than happy to accommodate them. Please note that additional fees may apply. For more information, feel free to contact us at info@uptillseven.com

Thanks for asking! We charge more for larger sizes because they require more materials and resources to create. This additional cost is reflected in the pricing to ensure that we can continue to provide high-quality products. If you have any other questions or need further assistance, we're happy to help.

We understand that plans can change, so we offer a 24-hour window to cancel your Birthday Box order for a full refund. However, cancellations made after this period will not be eligible for a refund. As a small business, we greatly value your time and interest, which is why we provide this 24-hour cancellation option. Please be sure you're ready to place your order or feel free to reach out with any questions before doing so.

All sales are final, and we cannot accept cancellations, refunds, returns, or exchanges excluding Birthday Boxes. However, if your item arrives damaged, please contact us within 24-48 hours of delivery. Your satisfaction is our top priority, and we’re here to quickly resolve any issues!