Refund policy

At Up Till Seven, we want you to love your order. If something isn’t right, please reach out to info@uptillseven.com so we can help.

Returns

We accept return requests for eligible products within 30 days of delivery. Birthday boxes, baby shower boxes, and custom or personalized items are final sale and are not eligible for returns or exchanges.

To qualify for a return, your item must be unused, unworn, and in the same condition you received it, with its original packaging.

To request a return, email info@uptillseven.com with your order number and the item you would like to return.

If approved, we’ll provide a return shipping label and instructions on how and where to send your package. Items returned without prior approval will not be accepted.

Birthday Boxes, Baby Shower Boxes & Personalized Items

Our birthday boxes and baby shower boxes are thoughtfully curated and personalized for each recipient. Because they are created especially for your order, these boxes and their individual contents cannot be returned or exchanged.

All other custom and personalized products are also final sale. Please review names, spelling, designs, and customization selections carefully before placing your order.

If your order arrives damaged, defective, or incorrect, please contact us so we can review the issue and help make it right.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged, defective, or different from what you ordered, email info@uptillseven.com as soon as possible.

Include your order number, a description of the issue, and clear photos of the item and packaging. Please keep the affected items and packaging while we review your concern.

Non-Returnable Items

The following items are not eligible for returns or exchanges:

  • Birthday boxes and baby shower boxes, including their contents
  • Custom orders and personalized products
  • Sale items
  • Gift cards

If you’re unsure whether an item qualifies for a return, please contact us before purchasing.

Exchanges

For eligible products, the quickest way to receive a different item is to request a return and, once approved, place a separate order for the item you want.

We do not offer exchanges on birthday boxes, baby shower boxes, or custom and personalized products.

Refunds

Once we receive and inspect your return, we’ll email you to confirm whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact info@uptillseven.com.

Questions?

For any questions about your order, returns, or refunds, email info@uptillseven.com.